Stephen Heppell: Technology should enable people to help each other

"The 20th century was about building big things to help people. The 21st century will be about building things for people to help each other." Stephen Heppell states unequivocally in this interview that people learn best by doing. Facilitation, as opposed to conventional teaching methods, gently guide students towards the right answers, which in turn helps them to learn most effectively and enthusiastically. He also talks about how observing enduring behaviours will help a company to predict the future.